Refund policy
Return Policy
Effective Date: January 1, 2026
Thank you for choosing Gut Protocols. We are committed to providing high-quality products and a clear, straightforward return process. This Return Policy outlines the terms and conditions for returns on products purchased from our website. By placing an order with us, you agree to the terms outlined below.
Eligibility for Returns
To be eligible for a return:
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The product must be unused, in its original condition, and in its original packaging.
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Certain products may not be eligible for return, including but not limited to personalized or custom-made items, perishable goods, and digital or downloadable products. Please refer to the product description or contact our support team for clarification.
Return Process and Timeframe
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To initiate a return, please contact our customer support team within 30 days of receiving your order to request a return authorization.
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Returns requested after 30 days will not be accepted.
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Once approved, you will receive instructions on how to return the product.
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Returned items must be securely packaged to prevent damage during transit.
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We recommend using a trackable shipping method and retaining proof of shipment for your records.
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Return shipping costs are the responsibility of the customer, unless the return is due to an incorrect or defective item shipped by us.
Refunds
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Upon receipt and inspection of the returned item, approved refunds will be processed to the original payment method within 5 business days.
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Original shipping charges are non-refundable, unless the return is due to an error or defect on our part.
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Refunds will only be issued once the returned item has been received and approved.
Exchanges
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If you wish to exchange a product for a different size, flavor, or variant, please contact our customer support team to request authorization.
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Exchanges are subject to product availability.
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Customers are responsible for any price difference between items, as well as any applicable shipping costs.
Damaged or Defective Products
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If you receive a damaged or defective product, please contact us within 3 days of delivery.
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We may request photographic evidence or a description of the issue.
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Once reviewed, we will work with you to determine an appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
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Any products that have been opened or used
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Perishable goods
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Gift cards
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Downloadable or digital products
Policy Updates
We reserve the right to modify or update this Return Policy at any time without prior notice. Changes take effect immediately upon posting to our website.
Contact Information
If you have questions or need clarification regarding this Return Policy, please contact us at: