Shipping Policy

Gut Protocols — Updated October 19, 2026

Thank you for choosing Gut Protocols. We are committed to providing a reliable, transparent, and convenient shipping experience for our customers across Canada and the United States.

Our shipping rates and product availability vary depending on your location and the products ordered. The applicable shipping options will be displayed during checkout.

1. Shipping Within Canada

Standard Supplement Shipping — $25 CAD

A flat shipping fee of $25 CAD applies to Canadian supplement orders with an eligible supplement subtotal below $400 CAD.

This rate applies regardless of whether your supplements are shipped from our Indiana Location in the United States or directly from one of our authorized manufacturing partners.

If your order contains supplements fulfilled from multiple locations, you will only be charged one standard supplement shipping fee.

Free Supplement Shipping — Orders of $400 CAD or More

We offer complimentary standard shipping within Canada when your eligible supplement subtotal reaches $400 CAD or more.

The $400 free-shipping threshold applies to supplements only. The purchase price of a SIBO breath test kit does not count toward this threshold.

2. SIBO Breath Test Kits — Free Shipping Within Canada

All SIBO breath test kits include complimentary shipping within Canada.

Return shipping for your completed breath test samples is also included when using the return-shipping arrangements provided with your kit.

If you order a breath test kit together with supplements, the breath test kit remains eligible for free shipping.

The regular $25 CAD supplement shipping charge applies unless your eligible supplement subtotal qualifies for free shipping.

SIBO breath test kits are currently available to Canadian customers only.

3. Canadian Customs Duties and Import Charges

Gut Protocols covers applicable customs duties and import charges on products shipped to Canadian customers from the United States.

These charges are handled by Gut Protocols, so customers are not required to pay additional customs duties or import charges upon delivery for these shipments.

Our goal is to provide Canadian customers with transparent pricing and avoid unexpected cross-border shipping expenses.

4. Shipping Within the United States

We offer shipping to U.S. customers on eligible supplements fulfilled through our Indiana Location.

Our U.S. shipping rates are:

• Standard Shipping: $8 USD

• Express Shipping: $25 USD

• Free Standard Shipping: Available on eligible U.S. orders of $250 USD or more.

Some products are available exclusively to Canadian customers, including products shipped directly from certain manufacturing partners.

These Canada-only products are not available for purchase or delivery within the United States.

SIBO breath test kits are also unavailable for U.S. orders.

5. Order Processing and Fulfillment

Gut Protocols is based in Moncton, New Brunswick, Canada.

Depending on the products ordered, shipments may be fulfilled from our Moncton location, our Indiana Location in the United States, or directly from one of our authorized manufacturing partners.

Orders are typically processed within three business days, excluding weekends and statutory holidays. Orders received after 12:00 PM local time may begin processing on the next business day.

Processing times may vary for products shipped directly from manufacturers.

Orders containing products from multiple fulfillment locations may arrive in separate shipments and on different dates.

6. Shipping Carriers and Delivery Times

We work with established shipping carriers, including Canada Post, DHL, and UPS, depending on the destination, fulfillment location, and service availability.

Estimated delivery times may be provided during checkout. These are estimates only and are not guaranteed delivery dates.

Delivery times can vary due to carrier operations, customs processing, weather conditions, holidays, and other circumstances outside our control.

Shipping methods and carriers may change based on operational requirements.

7. Shipment Tracking

Once your order has shipped, tracking information will be provided by email when available.

If your order is fulfilled from multiple locations, you may receive separate tracking numbers for individual shipments.

Customers can track their packages directly through the applicable carrier's website.

8. Shipping Fees and Delivery Delays

Shipping fees are generally non-refundable in the following circumstances:

• An order is returned because the product is no longer wanted, subject to our Return Policy and applicable law.

• A shipping carrier does not meet its estimated delivery timeframe.

• A shipment experiences delays caused by weather, customs processing, carrier disruptions, or other circumstances outside our control.

Once a shipment has been transferred to the shipping carrier, transit times are outside our direct control.

However, we are happy to assist customers with tracking inquiries and carrier follow-ups when necessary.

Nothing in this section limits any rights or remedies available under applicable consumer protection laws.

9. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout, including apartment numbers, unit numbers, and business names where applicable.

Incorrect or incomplete shipping addresses may result in delivery delays, failed deliveries, or additional shipping costs.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible so we can determine whether a correction is possible before shipment.

10. Damaged, Lost, or Missing Shipments

If your order arrives damaged or appears to be lost or missing, please contact Gut Protocols as soon as possible.

For packages received with visible damage, we ask that you notify us preferably within three days of delivery.

Photographs of the damaged packaging or products, along with a brief description of the issue, may be requested to assist with a carrier claim.

We will work with the shipping carrier to investigate the matter and determine an appropriate resolution, which may include a replacement or refund.

11. Rural and Remote Deliveries

Certain rural or remote destinations may have limited delivery services.

In some circumstances, a carrier may direct a shipment to a nearby depot or authorized pickup location rather than completing delivery directly to the customer's address.

When applicable, the carrier will generally provide instructions regarding package collection.

12. Returns and Exchanges

For information regarding product returns, exchanges, eligibility requirements, and refunds, please refer to our Refund Policy available on the Gut Protocols website.

13. Shipping Policy Updates

Gut Protocols reserves the right to update or modify this Shipping Policy as necessary to reflect changes in shipping services, fulfillment arrangements, or business operations.

Updates will be published on our website and will apply subject to applicable law.

14. Contact Us

If you have questions regarding shipping rates, delivery times, tracking information, or an existing order, please contact Gut Protocols through the Contact Us page on our website.

We are always happy to assist you and appreciate your continued support.

Thank you for choosing Gut Protocols!