Shipping policy

Shipping Policy
Effective Date: October 1, 2025

Thank you for choosing Gut Protocols as your trusted provider of quality products. We are committed to ensuring a smooth and reliable shipping experience for all our customers. This Shipping Policy outlines the terms and conditions related to the shipment of products ordered from our company. By placing an order with us, you agree to comply with the terms below.

All U.S. orders are shipped domestically to avoid cross-border complications.

Order Processing Time
Orders are typically processed within three business days, excluding weekends and public holidays.
Orders received after 12:00 PM (local time) may be processed on the next business day.

Shipping Methods and Carriers

Orders are shipped using trusted courier partners, including Canada Post, DHL, and UPS, depending on destination and service availability.

Shipping methods and carriers are subject to change without notice based on operational requirements..

Shipping Rates and Delivery Timeframes

Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method. Estimated delivery times are provided during checkout, but these are estimates only and not guaranteed delivery dates.

Shipping fees are non-refundable in the following cases:

  • If a product is unwanted or returned (see our Return Policy for details).

  • If a carrier does not meet its estimated delivery timeframe. Once a package is in the carrier’s possession, transit times are beyond our control, and delivery dates cannot be guaranteed.

  • If a delay occurs due to weather conditions, labor disputes, customs processing, or other operational factors outside our control.

Gut Protocols is not responsible for shipping delays, missed delivery windows, or carrier performance once an order has been handed off to the shipping provider.

We will assist with tracking, carrier follow-ups, or replacement arrangements if a shipment is lost, damaged, or delayed beyond a reasonable period.

Shipment Tracking
Once your order ships, a tracking number and instructions will be provided by email. You can track your shipment directly through the carrier’s website using this tracking number.

International Shipping
We offer international shipping to select countries. Additional customs duties, taxes, or fees may apply and are the responsibility of the customer. International shipments may also be subject to customs clearance, which can cause delays beyond estimated delivery times.

Shipping Address Accuracy
It is the customer’s responsibility to provide accurate and complete shipping details at checkout, including apartment numbers or business names.
We are not responsible for undeliverable packages due to incorrect or incomplete addresses provided by the customer.
We are not responsible for stolen items once the carrier confirms delivery to your door or mailbox.

Damaged or Lost Shipments
If your package arrives damaged or appears lost, please notify us within three days of receipt. We will require photographs or a written description of the issue to begin the claims process. Confirmation from the carrier that the item was lost may also be required.
We will work with the carrier to resolve the matter promptly and provide an appropriate solution, which may include a replacement or refund.

Shipping Zones – Canada
We ship across Canada. 

Carriers and Shipping Options

Orders are shipped using trusted courier partners, including Canada Post, DHL, and UPS, depending on destination and service availability.

In some cases, items within the same order may ship separately and arrive at different times. Tracking information will be provided for each shipment.

Shipping methods and carriers are subject to change without notice based on operational requirements.

Rural and Remote Deliveries
In certain remote or hard-to-reach areas, carriers may not complete final-mile delivery. In such cases, your package may be held at the nearest carrier depot or access point for pickup. You will be notified directly by the carrier if this applies to your shipment.

General Notes

Orders are processed as quickly as possible following purchase.

Tracking information is provided by email once your order has shipped.

Shipping timelines are estimates and may vary based on destination, carrier, or seasonal volume.

Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy available on our website.

Policy Updates
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.

If you have questions or need clarification about this policy, please contact our customer support team at info@gutporotocols.com.

Thank you for choosing Gut Protocols.